Tag Omni Channel

Admins, Lightning

Skill-Based routing using Omni channel Salesforce

Hey Awesome admin, Welcome 🙂 In this blog post, we are going to learn how to implement Skills-Based routing in Salesforce using Omni Channel. By implementing Skills-Based routing it will help our representatives to be more productive & resolve the…

Amit Singh
May 5, 2020
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Admins, Lightning

Setup Omni-Channel in Salesforce Lightning

Welcome back Dear #Trailblazers 🙂 , This blog post is to guide how to set up Omni-Channel in your Salesforce environment and increase the productivity of your agents. Introduction to Omni-Channel Omni-Channel is a flexible, customizable feature, and you can…

Amit Singh
April 21, 2020

Skill-Based routing using Omni channel Salesforce

Setup Omni-Channel in Salesforce Lightning

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