The core assignment architecture powering Salesforce Service Cloud is going through a mandatory transformation. As the … Salesforce Standard Omni-Channel Retirement: Things to Consider Before Migrating to Enhanced Omni-ChannelRead more
Salesforce news
Open CTI Retirement: The Contact Center Shift Toward Agentforce
There is a quiet but significant shift happening within the customer relationship management ecosystem. For over … Open CTI Retirement: The Contact Center Shift Toward AgentforceRead more