Tag Salesforce

Setup Entitlement & Milestone in Salesforce

In this blog post, We are going to learn how to Setup Entitlement & Milestone in Salesforce. Entitlements are units of customer support in Salesforce, such as “phone support” or “web support.” They’re typically used to represent terms in service…

Setup Omni-Channel in Salesforce Lightning

Welcome back Dear #Trailblazers 🙂 , This blog post is to guide how to set up Omni-Channel in your Salesforce environment and increase the productivity of your agents. Introduction to Omni-Channel Omni-Channel is a flexible, customizable feature, and you can…