What, Why and how of Salesforce Business Analyst and Administrator?

In this blog, I am going to guide you through different aspects of Salesforce Business Analyst vs Administrator and how to decide the career path between Business Analyst & Administrator!

Introduction

You might have heard multiple times that Salesforce Admins and Salesforce Business Analysts perform some of the same tasks. Or you might have come across a situation where a company doesn’t have a dedicated Business Analyst (BA) which enforces Admins to take on Business Analysis as a job function. There are multiple arrangements between the two roles. So, what’s the difference between them? Who needs to perform which task? To answer all your questions let’s deep dive into it 🙂

What is Salesforce Administration?

To put in a simple word, Salesforce Administration is an operational role. Salesforce Admins work with Stakeholders (clients) to define the optimal processes and customize the Salesforce Platform as per their (clients) needs and expectations.

They help their company’s users get the most out of Salesforce by making the platform work for the business’s unique needs. They bring innovation to life – automating business processes, creating reports and dashboards, training users, and staying on top of platform updates.

In short, they scratch out each part of Salesforce by making configurational changes (no-code).

What is Salesforce Business Analysis?

Salesforce business analysis is a project-based, business-improvement role. Business analysts help businesses improve processes and efficiency in Salesforce by eliciting, documenting, and analyzing requirements around business challenges.

Then they produce data-driven solutions. Think of the business analyst as an interpreter (middleman). They’re the go-to person when it comes to communication between IT (Developers, Testers, Architects, etc.) and business stakeholders (Clients).

Business analysts make sure everyone involved works together to achieve the best results. In simple terms, Salesforce BA is your go-to person for the IT team to understand the client’s requirements and get it delivered as per the client’s expectations.

So that makes clear their roles but is that enough to understand their responsibilities, daily tasks, and skill requirements? No! Let’s go in-depth to make things clearer for you 😉